PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE AS THEY ARE A LEGALLY BINDING
AGREEMENT BETWEEN YOUSELF AND US.
WHAT'S IN THESE TERMS?
These terms inform you of the rules for using this website: www.myfordprotect.co.uk
(referred to as the "Site"). Throughout this document we refer to them as the "Terms". A reference to
"you" or "your" is a reference to the user of this Site.
1. WHO WE ARE AND HOW TO CONTACT US
We are FirstBase Future Marketing, a company selling Ford Protect warranties on behalf of the insurer -
QBE UK Limited registered in England number 1761561. We are responsible for the administration of
policies and any amendments or cancellations. We are a company registered in England and Wales under
registration number 08035554 our address is 5 Clements Court, Clements Lane, Ilford, Essex IG1 2QY
(referred to as "we" or "us" or "our"). We are the providers of the Site.
To contact us please email firstname.lastname@example.org
or by post to our address above.
2. BY USING OUR SITE YOU ACCEPT THESE TERMS
These Terms set out all of the rules and obligations that apply to you when using the Site.
By using our Site, you confirm that you accept our Terms and you agree to comply with them. If you do
not agree to these Terms, you must not use our Site.
We recommend that you keep a copy of our Terms for future reference. They are a legally binding
agreement between yourself and us.
By using our Site, you also consent to our additional terms. These additional terms may include, but are
not limited to, the processing of your data in our Privacy and Cookie policies.
3. WE MAY MAKE CHANGES TO OUR TERMS
We may amend these terms, when deemed necessary, by updating them on the site. Every time you use our
site, please check these terms to ensure you understand what terms apply at that time.
4. WE MAY MAKE CHANGES TO OUR SITE
We may, when deemed necessary, change the content of this site and suspend or discontinue any aspect of
5. YOUR OBLIGATIONS AND ACCEPTABLE USE
You accept that you are solely responsible for ensuring that your computer system meets all relevant
technical specification necessary to use this Site and that your computer system is compatible with this
You will not misuse our system or this site. In particular, you will not hack into, breach security or
otherwise disrupt the operation of our system and this site, or attempt to carry out any of the
following; introducing viruses, trojans, worms, logic bombs or other material which is or could be
malicious or technologically harmful.
You will not use or attempt to use any automated program (these may include but are not limited to any
spider or other web crawler) to access our system or this Site. You will not use any scraping technology
on the Site. Any such use or attempted use of the above programs shall be deemed as a misuse of our
system and this Site. Obtaining access to any part of our system or this Site by means of any such
automated programs is strictly prohibited.
6. USE OF OUR SITE
Your use of our site is governed by our Terms and Conditions of Website Use.
7. HOW WE USE YOUR PERSONAL INFORMATION
You pledge all information provided by yourself is accurate and complete when registering your details
9. INTELLECTUAL PROPERTY
All copyright and other intellectual property on this Site (including; database rights, trademarks,
trading names, text, graphics, code, files and links) belong to us or our licensor(s). All rights are
You will not copy, transmit, modify, republish, store (in whole or in part), frame, pass-off or link to
any material or information on or downloaded from this Site without our prior written consent.
We are the owner or licensee of all intellectual property rights on our site and the material published
on it. Those works are protected by copyright laws and treaties around the world. All such rights are
We do our upmost to ensure that any material available for downloading from this Site is not
contaminated in any way but we do not warrant that all material will be free from infection, viruses
and/or similar code.
Due to the nature of the internet and software we do not warrant that your access to, or the running of,
this Site will be error free or uninterrupted. We may suspend, withdraw, discontinue or change all or
any part of our Site without notice. We will not be liable if we cannot process your details due to
circumstances beyond our reasonable control.
We always make reasonable efforts to update the information on our Site but we make no warranty
guarantees, whether express or implied, that the content on our Site is accurate, complete or up to
We make no warranty that the Site, or information available on it, complies with laws other than those
11. WE MAY SUSPEND OR WITHDRAW OUR SITE
Our Site is available free of charge.
You accept responsibility for ensuring that all persons who access our site through your internet
connection are aware of these Terms and other applicable terms and conditions, and that they comply with
12. OUR SITE CHANGES REGULARLY
We aim to update our site regularly, and may change the content at any time. If the need arises, we may
suspend access to our site, or close it indefinitely.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are not liable for any failures due to software or Internet errors or unavailability, or any other
circumstances beyond our reasonable control.
We will not accept any liability for loss of account information caused by a breakdown, error, loss of
power or otherwise caused by or to your computer system.
We are not liable for any loss or damage caused by a virus, distributed denial of service attack or
other technologically harmful material that may infect your computer equipment, computer programs, data
or other proprietary material due to your use of our Site or to your downloading of any content on it,
or any website linked to it.
14. WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?
If you are a business, these Terms, their subject matter and their formation (and any non-contractual
disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the
courts of England and Wales.
15. FEEDBACK AND QUALITY
We aim to make sure all feedback is dealt with in a fair and consistent fashion, and is properly
recorded. We welcome any suggestions that you have to improve our service. Please write to us at
Customer Services, 5 Clements Court, Clements Lane, Ilford, Essex IG1 2QY.
16. OUR PRODUCTS AND SERVICES
As the administrators for Ford UK, the Products on this site are offered by us on behalf of Ford.
17. YOUR CONTRACT WITH FORD UK
Your Policy contract is between yourself and the insurer - QBE UK Limited. Please check and ensure that
the information entered on this site is correct at the time of purchase as it may affect your ability to
claim on your warranty,
After you purchase your warranty, you will receive an e-mail from us with your policy documentation.
18. HOW TO PAY
You can pay for the products via the payment gateway Barclays.
We do not store credit card details nor do we share customer details with any 3rd parties.
19. OTHER IMPORTANT TERMS
This contract is between you and us. Your warranty contract is between you and the insurer - QBE UK
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides
that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and
If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce
our rights against you, or if we delay in doing so, that will not mean that we have waived our rights
against you and will not mean that you do not have to comply with those obligations. If we do waive a
default by you, we will only do so in writing, and that will not mean that we will automatically waive
any later default by you.