CANCELLATION RIGHTS

You have a statutory right to cancel the policy within fourteen (14) days, starting from the date you enter into the policy, or, if different, the date you receive the policy documentation, whichever is later. You are only able to cancel the entire policy i.e. you cannot cancel just one of the sections.

When we receive your notice of cancellation and providing you have paid the premium you will be entitled to the following refund:

• i. a full refund of premium in the event that you have not made a claim under the policy;
• ii. a refund of the difference between the premium and claims paid under the policy if the premium is more than the claim(s) paid by us;
• iii. no refund where the claim(s) paid by us is more than the premium paid by you.

In addition to your statutory right of cancellation within fourteen (14) days detailed above, you may cancel the entire policy at any time by giving us written notice. When we receive your written notice or when we receive cancellation instructions from the administrator in the circumstances set out in the section on 'Our cancellation rights':

• iv. where you have paid the premium in full other than by an instalment plan entered into between you and the administrator, you will be entitled to a pro rata refund of premium, Feb 2021 – v.15 Ford Protect (Gold - Customer Insured incl. Multimedia and MOT Test) 4 which means a refund equivalent to the proportion of the unexpired portion of the premium from the date your notice of cancellation is received to the end date of the Period of insurance; or
• v. where you have funded payment of premium by an instalment plan entered into between you and the administrator no refund of premium will be payable to you and you irrevocably authorise us to pay any pro rata refund of premium that is due directly to the administrator.

Where you provide a written notice of cancellation to us at any time we shall have no liability under this policy from the date of your notice of cancellation and this policy shall be treated as cancelled from the date of your notice of cancellation.

To cancel the policy, please contact the administrator at the following address:

Firstbase (Future Marketing) Limited t/a FBFM, 5 Clements Lane, Ilford, Essex, IG1 2QY Telephone: 020 3510 0062

You have a statutory right to cancel the policy within fourteen (14) days, starting from the date you enter into the policy, or, if different, the date you receive the policy documentation, whichever is later. You are only able to cancel the entire policy i.e. you cannot cancel just one of the sections.

When we receive your notice of cancellation and providing you have paid the premium you will be entitled to the following refund:

• i. a full refund of premium in the event that you have not made a claim under the policy;
• ii. a refund of the difference between the premium and claims paid under the policy if the premium is more than the claim(s) paid by us;
• iii. no refund where the claim(s) paid by us is more than the premium paid by you.

In addition to your statutory right of cancellation within fourteen (14) days detailed above, you may cancel the entire policy at any time by giving us written notice. When we receive your written notice or when we receive cancellation instructions from the administrator in the circumstances set out in the section on 'Our cancellation rights':

• iv. where you have paid the premium in full other than by an instalment plan entered into between you and the administrator, you will be entitled to a pro rata refund of premium, Feb 2021 – v.15 Ford Protect (Gold - Customer Insured incl. Multimedia and MOT Test) 4 which means a refund equivalent to the proportion of the unexpired portion of the premium from the date your notice of cancellation is received to the end date of the Period of insurance; or
• v. where you have funded payment of premium by an instalment plan entered into between you and the administrator no refund of premium will be payable to you and you irrevocably authorise us to pay any pro rata refund of premium that is due directly to the administrator.

Where you provide a written notice of cancellation to us at any time we shall have no liability under this policy from the date of your notice of cancellation and this policy shall be treated as cancelled from the date of your notice of cancellation.

To cancel the policy, please contact the administrator at the following address:

Firstbase (Future Marketing) Limited t/a FBFM, 5 Clements Lane, Ilford, Essex, IG1 2QY Telephone: 020 3510 0062