Ford Protect Warranty FAQ's



Your insurer is QBE Insurance (Europe) Limited registered in England number 1761561, home state United Kingdom, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, registration number 202842.

Simply take your vehicle into any Ford Dealership or authorised repairer. Your authorised claim repair costs will be covered up-to a maximum value of the original purchase price of the vehicle.

All repairs undertaken at a Ford Dealership or authorised repairer include both parts and labour.

You can spread your cost by paying monthly interest free instalments or make a one-off payment.

Monthly instalments are interest free so no additional charges are incurred.

The cost of the warranty is individually tailored according to the age and mileage of your vehicle.

You can call us on 020 3510 0062 to take up your quote.

You may activate your warranty renewal policy up to 120 days after your existing warranty has expired. Please note that we are NOT able to backdate any cover or pay any claims incurred during the period of time between when your previous warranty elapsed and when your new policy starts.

In the event that a valid claim repair time is 8 hours or greater you will be reimbursed the cost of hiring a comparable replacement vehicle up to an amount of £30, inclusive of VAT, per day for a maximum of 7 days. Please note that the repair time of 8 hours relates to the manufacturer agreed time allowance to complete a repair and does not include time taken for the repairing dealer to start any authorised repairs or delays incurred whilst sourcing parts.

A contribution of up to £60, inclusive of VAT, towards overnight accommodation or rail fare will be provided subject to terms and conditions.

Cover under this warranty excludes components that are changed as part of a routine service as set out by the manufacturer or items that require regular replacement due to wear and tear. Such items would include but are not limited to filters, spark plugs, fluids and lubricants, brake pads, brake disc’s and tyre’s.. For covered items please refer to our “What is covered” section.

Please click here to see the whole list of covered components

Overheating, cracks and failures to cylinder heads and cylinder blocks as a result of damage caused by overheating, lack of lubrication and carbon build up. Burnt or pitted valves. Any part not listed under covered components, for example but not limited to the following:
  • aerials; deployed airbags; batteries; body; door seals; electrical wiring and wiring looms;
  • batteries or cells for hybrid vehicles, including any consequential loss that may occur due to failure of a covered component.
  • exhaust manifolds; fixings and fastenings;
  • nuts/bolts/studs/clips and springs (other than suspension springs): glass;
  • interior/exterior trim; paint work; bodywork; or
  • sub-frames and cross-members; upholstery; lamp units and lamp clusters; screen/window/door seals; wheels; parts damaged by water ingress or corrosion; bonnet, boot and fuel flap release and hinges.

It is a condition that you have the vehicle properly, regularly and punctually serviced in accordance with the manufacturer's recommendations by the dealer from whom you purchased the vehicle or by any other reputable VAT registered dealer. This servicing must be carried out within 1,000 miles or 30 days, whichever occurs first, of the intervals specified by the manufacturer of the vehicle.

The Mechanical or Electrical Breakdown Insurance and MOT Test Insurance policy is only provided on vehicles that have covered less than 100,000 miles and are less than 10 years old from the date of first registration of the vehicle.

You have a statutory right to cancel the policy within fourteen (14) days, starting from the date you receive your policy documentation. On receipt of your notice of cancellation and providing you have paid the premium you will be entitled to the following refund:
  • a full refund of premium in the event that you have not made a claim under the policy;
  • a refund of the difference, where the premium is in excess of any claim(s) that has been paid;
  • no refund where the claim(s) exceeds the premium.
In addition to your statutory right of fourteen (14) days detailed above, you may cancel the entire policy at any time by written notice. Upon receipt of your notice of cancellation or upon receipt of cancellation instructions from the administrator in the circumstances set out in the section on ‘Our Cancellation Rights’:
  1. where you have paid the premium in full other than by an instalment plan entered into between you and the administrator, you will be entitled to a pro rata refund of premium, which means a refund equivalent to the proportion of the unexpired portion of the premium;
  2. where you have funded payment of premium by an instalment plan entered into between you and the administrator no refund of premium will be payable to you and you irrevocably authorise us to pay any pro rata refund of premium that is due directly to the administrator.


To cancel the policy, please contact the administrator from whom you purchased the policy at the following address:

Firstbase (Future Marketing) Limited t/a FBFM, 5 Clements Lane, Ilford, Essex, IG1 2QY
Tel: 020 3510 0062

For your convenience and to provide you with uninterrupted cover for your vehicle, we will automatically renew your policy using the payment details you have already provided, unless we or you have advised otherwise.

We will contact you at least 21 days before your policy ends, and before taking any payment, to confirm your renewal premium and policy terms. If you do not want us to automatically renew your policy you should let us know by contacting us on 020 3510 0062.

It is not possible for us to automatically renew policies in all circumstances. Your renewal notice will advise if your Policy will be automatically renewed or if you need to discuss the renewal with us. If we are unable to offer renewal terms we will write to you at your last known address.

Roadside assistance is not covered with this Warranty.

MOT Test insurance excludes the cost of the MOT Test and re-test.

Yes in the event of a valid claim being made, the MOT Test Warranty includes both part and labour costs.

Cover under the MOT Test warranty excludes components that are changed as part of a routine service as set out by the manufacturer or items that require regular replacement due to wear and tear. Such items would include but are not limited to filters, spark plugs, fluids and lubricants, brake pads, brake disc’s and tyre’s. For covered items please refer to our “What is covered” section.

Your insurer is QBE Insurance (Europe) Limited.

We strive to provide an excellent service to all of our customers but occasionally things can go wrong. We take all complaints seriously and endeavour to resolve all customers’ problems promptly. If you have a question or complaint about this insurance or the conduct of your administrator you should contact that administrator in the first instance on 0203 510 0062.

Alternatively, if you wish to contact us directly you should write to us at the following address: QBE Insurance (Europe) Limited, Plantation Place, 30, Fenchurch Street, London, EC3M 3BD, quoting the quotation number, policy number or claim reference applicable.

If, after making a complaint, you feel that the matter has not been resolved to your satisfaction then if you are an eligible complainant you may contact The Financial Ombudsman Service, Exchange Tower, London E14 9SR, Telephone 0300 123 9 123 or 0800 023 4567, Website: http://www.financial-ombudsman.org.uk/consumer/complaints.htm. Making a complaint to the Financial Ombudsman Service (FOS) does not affect your rights under this policy, but if you are not an eligible complainant then the informal complaint process ceases.





This website is administered by FirstBase Future Marketing Ltd. ("FBFM"), a limited company registered in England and Wales. Registered number: 08035554, Registered Office: 5 Clements Court, Clements Lane, Ilford, Essex IG1 2QY. P: +44(0)20 8553 4076

FBFM is authorised and regulated by the Financial Conduct Authority